All articles
17 articles
What if I received extra items in my order I wasn't charged for?
Do I need to return the damaged product to get a refund?
How do I dispute a charge on my credit card?
I received a product I think is counterfeit — what should I do?
How do I return a product purchased on Amazon?
Can I return an opened product I didn't like?
What is BioSteel's claims window? How long do I have to file?
How long does a refund take to appear?
My product seems defective or lower quality than before — what can I do?
I found a foreign object in my product — what should I do?
Some items are missing from my order — how do I claim them?
I received the wrong product — how do I get the right one?
What is BioSteel's return and refund policy?
A packet or container leaked — what can I do?
My product arrived damaged — how do I file a claim?
I received an expired product — what should I do?
How do I request a replacement for my order?