How do I request a replacement for my order?

If something arrived damaged, missing, or incorrect, the fastest way to get a replacement is to submit a claim through BioSteel's claims form.

How to submit

File your claim at biosteel.com/pages/order-claims. The form will walk you through everything the team needs — you don't need to gather documents or send photos separately before submitting.

Key things to know:

• Claims must be submitted within 14 days of delivery — this is calculated from the date your package was delivered, not the date you ordered.
• Claims take up to one week to review.
• Once your claim is processed, you'll receive an email update from the claims team.