Once a claim has been reviewed and approved by the claims team, refunds typically take 5–10 business days to appear, depending on your payment method and bank.
By payment method:
- Credit or debit card: 5–10 business days
- PayPal: 3–5 business days
- Shop Pay: 5–10 business days
- Store credit: Applied to your account immediately upon approval
If it's been longer than 10 business days and your refund hasn't appeared, contact support at biosteel.com/pages/contact with your order number and claim reference.
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