If you believe you've been incorrectly charged, contacting BioSteel support directly at biosteel.com/pages/contact is the fastest way to resolve it. Include your order number and a description of the charge in question.
Why contact BioSteel first?
Resolving the issue directly with BioSteel is faster than initiating a chargeback with your bank, which can take weeks and may temporarily restrict your BioSteel account during the dispute process.
If you've already initiated a chargeback and would like to resolve it directly instead, contact support and the team will work with you to find a resolution.
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