Subscriptions

Find answers to all your questions about our subscription service, including how to sign up, manage your subscription, change your delivery schedule, update payment details, and cancel if needed. Learn more about the benefits of subscribing, such as discounts, flexibility, and hassle-free auto-delivery, ensuring you never run out of your favorite products.

• How to cancel my subscription?
Please log into your BioSteel account, on the left hand side there will be a “Subscription” section. Right hand side “Manage Subscriptions” >  "Active" > Click Product > Scroll Down > "Cancel Subsc... See more
• Am I stuck with the same subscription flavour?
No, you are not! You can alter the subscription flavour, quantity and next order date without affecting your subscription pricing. If your subscription pricing has been altered please contact the s... See more
• Why can’t I edit my Subscription order?
Subscriptions must be altered before the next order date and an email is sent 4 days prior to the next order date allowing customers time to manage on their own accord or request assistance. Custom... See more
• My subscription order will not cancel
Subscription orders have the next shipment date readily available to avoid unwanted orders. Subscriptions must be cancelled before the next order date and an email is sent 4 days prior to the next ... See more
• Subscription Token Error
Subscriptions created prior to December 1st, 2023 may be subject to a token error. Please contact support for solutions and we appreciate your support! See more