I was charged for my subscription unexpectedly — what should I do?

Subscription charges process automatically on your renewal date. Here are the most common reasons a charge may feel unexpected:

• Billing date shifted: If you previously skipped an order or changed your frequency, your billing date may have moved.
• Early processing: In some cases, subscription orders process slightly earlier than expected if a product has returned to stock or a billing cycle adjustment occurred.
• Forgot about renewal: If you're not sure when your next charge was due, you can check your renewal date in your account at biosteel.com/account.

If you believe you were charged in error, contact BioSteel support at biosteel.com/pages/contact with your order number and the team will review it. If the order hasn't shipped yet, it may be possible to cancel and refund.

Refunds typically take 5–10 business days to appear depending on your bank.