If you're within the 4-hour edit window, you can cancel one of the orders in two ways:
Log in to your account at biosteel.com/account, find the order, and use the edit option.
Use the "Edit Your Or...
See more
US customersBioSteel covers all tariff and customs costs on US orders — you shouldn't be charged anything beyond what's shown at checkout. If you do receive an unexpected customs or duties charge, ...
See more
BioSteel ships across Canada and the United States. Shipping availability and rates for your specific location will be reflected when you enter your address at checkout.BioSteel products are also a...
See more
If you're running into an error at checkout, try the following:Payment issues
Double-check your card number, expiry date, and CVV.
Confirm your billing address matches exactly what's on file with y...
See more
BioSteel works with multiple carriers — Canada Post, UPS, FedEx, and Purolator — and the carrier is assigned automatically based on your location and order. Some carriers can deliver to PO Boxes; o...
See more
BioSteel processes and ships orders as quickly as possible. Processing times can vary depending on order volume, time of day, and whether the order falls over a weekend or public holiday.During pea...
See more
We're sorry to hear that — that's not the experience we want for you.File a claim at biosteel.com/pages/order-claims within 14 days of delivery and include:
Your order number
Photos of the damaged ...
See more
If you believe your package was stolen after delivery:
Check your surroundings first — verify the package wasn't left in an unexpected spot.
File a police report — this creates an official record...
See more
Steps to take first
Check around your property — porches, mailboxes, side doors, parcel lockers, and building front desks.
Ask neighbours whether the package was left with them.
Wait 24 hours — car...
See more
You have a 4-hour window after placing your order to make changes. You can cancel in two ways:
Log in to your account at biosteel.com/account, find the order, and use the edit option directly from ...
See more
Free shipping thresholds
Canada orders: Free shipping on orders over $99 CAD
US orders: Free shipping on orders over $149 USD
For orders below these thresholds, a flat rate shipping fee applies. ...
See more
BioSteel cannot modify an address on an existing order. However, if your order hasn't shipped yet, the team can cancel it so you can re-place it with the correct address. Any refund would process w...
See more
Before reaching out, check whether your order may have shipped in multiple packages — BioSteel sometimes splits orders across more than one parcel, each with its own tracking number. Check your ema...
See more
We're sorry about that — that's definitely not how it should have arrived.Do not open the incorrect products. Once a product has been opened, it's no longer eligible for return or replacement.To ge...
See more
Delays can happen due to carrier volume during peak seasons, weather events, or high-demand periods around sales and promotions.What to check firstLook up your tracking at biosteel.ca/apps/parcelpa...
See more
Yes. BioSteel ships internationally and the subscription program is open to customers worldwide.US ordersBioSteel covers all tariff and customs costs on US orders — you shouldn't be charged anythin...
See more
Orders are typically returned to sender when the delivery address was incomplete or incorrect, the package wasn't collected from a pickup location in time, or multiple delivery attempts failed.What...
See more
BioSteel has a 4-hour window after placing an order during which you can make changes or cancel. After that window closes, your order flows automatically to the warehouse and can no longer be modif...
See more
Once your order ships, you'll receive a shipping confirmation email containing your tracking number and a link to follow your package in real time.You can also track any order at biosteel.ca/apps/p...
See more
Start by checking your tracking link, which was included in your shipping confirmation email. You can also track your order any time at biosteel.ca/apps/parcelpanel.If tracking shows your order is ...
See more