How do I change my shipping address after placing an order?

BioSteel cannot modify an address on an existing order. However, if your order hasn't shipped yet, the team can cancel it so you can re-place it with the correct address. Any refund would process within 5–10 business days.

If your order is within the 4-hour edit window, you can cancel and re-place with the correct address in two ways:

• Log in to your account at biosteel.com/account, find the order, and use the edit option.
• Use the "Edit Your Order" link in your confirmation email.

After the edit window, contact support at biosteel.com/pages/contact with your order number as quickly as possible.

If the order has already shipped, contact the carrier directly using your tracking number — some carriers offer in-transit address redirect options, though fees may apply and it isn't always possible.

To avoid this in future, double-check your full address — including apartment or unit number — before completing checkout.