My package shows as delivered but I never received it Steps to take first

Steps to take first

1. Check around your property — porches, mailboxes, side doors, parcel lockers, and building front desks.
2. Ask neighbours whether the package was left with them.
3. Wait 24 hours — carriers occasionally mark packages as delivered slightly before they physically arrive.

If the package still hasn't turned up

File a claim at biosteel.com/pages/order-claims within 14 days of the delivery date. The team will investigate with the carrier.

Shipping Protection

BioSteel offers optional Shipping Protection at checkout, which safeguards your order against loss or theft. Without Shipping Protection, BioSteel's ability to resolve lost package claims is more limited. For future orders, adding Shipping Protection at checkout is strongly recommended.