My checkout won't let me complete my order

If you're running into an error at checkout, try the following:

Payment issues

• Double-check your card number, expiry date, and CVV.
• Confirm your billing address matches exactly what's on file with your bank.
• Try a different payment method — BioSteel accepts Visa, Mastercard, American Express, PayPal, Google Pay, and Shop Pay.

Address validation errors

• Re-enter your shipping address manually rather than using autocomplete.
• Make sure all fields are complete, including unit or apartment number where applicable.

Out-of-stock at checkout

• An item in your cart may have sold out while you were browsing. Remove it and look for an alternative product or flavour.

Browser issues

• Clear your cache and cookies, then try again.
• Switch to a different browser or use an incognito/private window.
• Disable browser extensions, especially ad blockers.

If none of the above works, contact support at biosteel.com/pages/contact with a description of the error you're seeing.