If you're running into an error at checkout, try the following:
Payment issues
- Double-check your card number, expiry date, and CVV.
- Confirm your billing address matches exactly what's on file with your bank.
- Try a different payment method — BioSteel accepts Visa, Mastercard, American Express, PayPal, Google Pay, and Shop Pay.
Address validation errors
- Re-enter your shipping address manually rather than using autocomplete.
- Make sure all fields are complete, including unit or apartment number where applicable.
Out-of-stock at checkout
- An item in your cart may have sold out while you were browsing. Remove it and look for an alternative product or flavour.
Browser issues
- Clear your cache and cookies, then try again.
- Switch to a different browser or use an incognito/private window.
- Disable browser extensions, especially ad blockers.
If none of the above works, contact support at biosteel.com/pages/contact with a description of the error you're seeing.