My order is delayed — what's happening?

Delays can happen due to carrier volume during peak seasons, weather events, or high-demand periods around sales and promotions.

What to check first

Look up your tracking at biosteel.ca/apps/parcelpanel or via the link in your shipping confirmation email. If your package is moving — even slowly — contacting the carrier directly is the fastest way to get an update, as they have the most current status on your specific shipment.

When to contact BioSteel

If tracking has shown no movement for several days, or the estimated delivery date has passed with no update, reach out at biosteel.com/pages/contact with your order number