We're sorry about that — that's definitely not how it should have arrived.
Do not open the incorrect products. Once a product has been opened, it's no longer eligible for return or replacement.
To get this sorted, file a claim at biosteel.com/pages/order-claims within 14 days of delivery and include:
- Your order number
- A photo of the packing slip
- A photo of the items you actually received
BioSteel will provide a free return shipping label for incorrectly shipped items and arrange to send the correct order.
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