I'm having trouble checking out — what should I do?

Checkout issues are usually caused by browser, payment, or address validation problems. Try the following:

Browser troubleshooting

1. Clear your browser cache and cookies, then reload the page.
2. Try a different browser (Chrome, Firefox, Safari) or use a private/incognito window.
3. Disable browser extensions, particularly ad blockers, which can interfere with payment scripts.

Payment issues

• Double-check that your card number, expiry date, and CVV are entered correctly.
• Ensure your billing address matches exactly what's on file with your bank.
• Try a different payment method — BioSteel accepts Visa, Mastercard, American Express, PayPal, Google Pay, and Shop Pay.

Address validation

• Make sure your shipping address is complete and correctly formatted.
• If a province/state or postal/ZIP code isn't being accepted, try re-entering it manually rather than using autocomplete.

If you continue to experience issues, contact support at biosteel.com/pages/contact with a description of the error you're seeing.