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How do I apply a promo code at checkout?

Step-by-step

  1. Add your items to cart and proceed to checkout.
  2. On the checkout page, look for the Discount code or Gift card field.
  3. Type or paste your code exactly as provided (codes are case-sensitive).
  4. Click Apply. The discount will appear in your order summary before you complete payment.

Common reasons a code might not work

  • Expired: Most codes have a set expiry date. Check the original promotion or email.
  • Minimum cart value: Some codes require a minimum spend.
  • One-time use: Some codes are single-use per customer.
  • Subscription cart: Promotional codes generally cannot be stacked with the subscription discount. Try the code on a one-time purchase instead.
  • Typo: Double-check for spaces before or after the code.

If your code should be valid but isn't applying, contact support at biosteel.com/pages/contact with a description of the issue and the code you're trying to use.

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