What is wholesale purchasing?
Wholesale purchasing refers to buying goods in large quantities, typically at reduced prices per unit. It's primarily intended for businesses looking to resell or use products in bulk.
Does BioSteel offer wholesale pricing?
Yes, we offer wholesale pricing for eligible customers who meet our minimum order requirements.
What is the minimum order requirements?
We require at least a $500 minimum order for wholesale purchases.
How do I become a wholesale customer?
- US Based - Create an account here, https://wholesale.biosteel.com/
- Canada Based - Create an account here, https://wholesale.biosteel.ca/
The application only takes 30 seconds to complete as we only need your name, company name, and contact information. The application is for verification purposes only. Our team will review your application, and upon approval, you'll be notified by email and receive access to our wholesale pricing. Approval is typically less than a few hours.
What payment methods are accepted for wholesale orders?
We accept various payment methods for wholesale orders, including credit card, bank transfers, and PayPal. Payment terms are available for approved vendors.
What are the shipping options for wholesale orders?
We offer several shipping options for wholesale orders, including standard and expedited shipping. Shipping costs and delivery times may vary based on location and order size.
What is the typical turnaround time for wholesale orders?
Our typical turnaround time for processing wholesale orders is 5-10 business days. This may vary based on order size and product availability.
Is there a return or exchange policy for wholesale purchases?
Please refer to our Return Policy.
Are there any restrictions on who can become a wholesale customer?
Our wholesale program is open to businesses, retailers, and qualified individuals interested in bulk purchases for resale or other approved purposes.
How do I contact customer support for wholesale inquiries?
You can reach our dedicated wholesale customer support team by emailing email@example.com.
Are there any plans to change the BioSteel protein products?
No, absolutely not. Our protein products will remain unchanged.
Will you continue testing for banned substances?
Yes, we understand the significance of testing for banned substances for professional teams and leagues alike.
What if I want to order less than $500?
Unfortunately the way our wholesale program works, once your account is converted to a wholesale account, you have to place at least $500 minimum orders. To order less than that, at a retail level, you will need to create another account.
How do I know if my wholesale account is active?
When you log in with an active wholesale account, there will be a black bar across the top of the site and a Wholesale Quick Order menu item, like in the image below.